Shipping Policy

1. Processing Time

All orders are processed within 1 to 2 business days after receiving your order confirmation email.
You will receive another notification when your order has been shipped.

Please note: Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Time & Delivery

We currently ship internationally.
Estimated delivery times are:

  • Canada, United States, Europe: 2 to 5 business days

  • Other International Destinations: 5 to 10 business days

Delivery times may vary depending on your location, customs processing, and external factors (weather, carrier delays, etc.).

3. Shipping Fees

Shipping costs are calculated at checkout and may vary depending on your location and the shipping method selected.
We occasionally offer free shipping promotions — keep an eye out!

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

If you do not receive your tracking information within a few days, please check your spam folder or contact us at support@owncleanbrush.com.

5. Delivery Issues

If your order is delayed, lost, or damaged during shipping, please contact us immediately.
We will work with the carrier to investigate and resolve the issue as quickly as possible.

Please ensure the delivery address is correct when placing your order. We are not responsible for orders sent to incorrectly provided addresses.

6. Customs and Duties

International shipments may be subject to customs duties, taxes, and other fees.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We recommend checking with your local customs office for more information about applicable fees before placing your order.

7. Contact Us

For any questions about your order or our shipping policy, please contact our customer support team:

Effective Date: January 2025