Return & Refund Policy

1. Introduction

At owncleanbrush.com, we are committed to ensuring your complete satisfaction.
If for any reason you are not fully satisfied with your purchase, we are here to help.

2. Return Conditions

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (order number or receipt) is provided.

To initiate a return, please contact us at support@owncleanbrush.com.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Products that have been used or damaged after delivery

  • Items not in their original condition or missing parts for reasons not due to our error

  • Sale items (only regular-priced items may be refunded)

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

If you haven’t received a refund yet:

  • First check your bank account again

  • Then contact your credit card company (it may take some time before your refund is officially posted)

  • Finally, contact your bank

If you've done all of this and you still have not received your refund, please contact us at support@owncleanbrush.com.

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at support@owncleanbrush.com.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Cancellations

Orders can be canceled for a full refund before they are shipped.
Once an order has been dispatched, it cannot be canceled, and you must follow the return process.

8. Contact Information

For any questions regarding returns and refunds, please contact our support team at:

Last updated: September 10, 2025